Arq® Blog

Troubleshooting backing up open/locked files on Windows

If you’re getting “The system cannot find the file specified” errors from Arq on Windows, it may be due to the files not being included in VSS snapshots. Arq uses Windows Volume Shadow Copy Service (VSS) to back up files that are open/locked. A common example is Outlook .pst and .ost files. While Arq will […]

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Arq / Amazon Drive Outage Resolved

Yesterday, as part of responding to a security incident, the Amazon Drive security team temporarily disabled API access for Arq as well as some other apps. In less than 24 hours Amazon determined that Arq was not involved in the incident, and re-enabled Arq’s API access. In a meeting yesterday Amazon folks were not able to provide […]

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Arq 5.8.5 for Mac Fixes a Bad Bug

I hate writing blog posts like this.  In Arq 5.7.9 we changed the way Arq caches the list of objects at the destination for AWS, Google Drive and Google Cloud Storage. For those 3 destination types, all non-packed objects were stored in one “objects” directory. If you had years of backups and/or terabytes of data, […]

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Amazon Glacier Pricing Changes and Retrieval Tiers

Amazon Web Services announced several changes on 21 December, 2016. They’ve reduced prices, they’ve expanded from 1 retrieval tier (3-5 hour delay) to 3 tiers, and they’ve replaced their confusing retrieval pricing with much simpler per-GB pricing.  Price Reductions Prices for Glacier storage were reduced in most AWS regions. Prices dropped about 23% in most […]

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Arq 5: Massively faster backup and restore

Today we released Arq 5, and we’re really excited about it! We implemented a bunch of the most-requested features, and we worked hard on improving the performance. Big Price Change With Arq 5 we’re switching from per-computer licenses to per-user licenses! Buy one license and use it on all your Macs and PCs! Way Faster […]

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Arq supports backup to AWS Seoul region

Yesterday Amazon Web Services announced their new Seoul region is now available. Today we shipped an update to Arq for both Mac and Windows that supports it! It’s a free update for Arq 4 customers. If you’re already using Arq 4, pick “Check for Updates” from Arq’s menu to install Arq 4.4 (Windows) or 4.15 (Mac). If not, […]

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“Time to remove or rotate your AWS access keys”

If you receive an email from Amazon Web Services with the title “Time to remove or rotate your AWS access keys” it’s because you’ve got root access keys in your account that are more than a year old, and Amazon wants you to remove them. If you’re using Arq to back up your files to AWS, you […]

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IAM and Arq

If you’re backing up to Amazon Web Services with Arq, you’ll need a “key pair” consisting of an “access key ID” (the public key, like a username) and a “secret access key” (the private key, like a password). You could create a root key pair with permission for everything, but AWS prefers that you create […]

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Amazon Cloud Drive Backup

You can now store your encrypted Arq backups in your own Amazon Cloud Drive account! Amazon Cloud Drive includes unlimited storage for $59.99/year, so you can back up everything. Amazon provides a web interface to upload and download files, but Arq uses its API to upload directly to the cloud. Arq is our cloud backup solution that encrypts […]

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How to Reach Corporate IT

Last night at the SpiceWorks “unplugged” event in Boston, 4 local IT managers sat on a panel and answered audience questions about buying products. It was really helpful for me, as I’ve been wondering whether selling to corporate IT folks is totally different from what I’ve been doing so far with Arq, our online backup […]

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How to Recover Your Things Database with Arq

The other day Wendy emailed me because Things crashed and she lost a lot of work, and she couldn’t figure out how to get back her data using Arq. We traded a few emails over the next few hours, but it quickly became clear to me that she wasn’t wasn’t comfortable digging into her Library […]

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Does Arq make bootable backups?

No. For a bootable backup we recommend SuperDuper. Arq is complementary to SuperDuper; SuperDuper creates a bootable backup on another hard drive, and Arq creates versioned backups online. Duplicate Backup A bootable backup is a duplicate of your hard drive. It’s great if you need to get up and running very quickly in the event […]

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Arq Backs Up to Google Cloud Storage Nearline!

Arq 4.10 is now available, and it includes support for backing up to Google’s just-announced “nearline” storage! Google’s new nearline storage is excellent for backups. Nearline pricing is super-cheap, like Amazon’s Glacier, but without Glacier’s hassles and confusing restore fee structure. Uploading is free. Downloading (if you need to restore) is $.12/GB for data transfer plus $.01/GB nearline-retrieval fee. If you’re already paying for […]

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Amazon Glacier Pricing Explained

UPDATE 3 February 2017: Amazon Web Services has replaced their confusing retrieval pricing with straightforward per-GB pricing. Read the AWS blog post and our blog post about it. Arq is our Mac backup app that backs up your files to your own Amazon Glacier account. Backing up to Glacier is very popular because the storage cost is […]

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